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Our Business and Contact Information

Coastal Homescapes, LLC (\"we\", \"us\", \"our\", or the \"Company\") owns and operates this website and related services.

Legal Entity: Coastal Homescapes, LLC
Mailing Address: 12955 County Rd 49, Foley, AL 36535
Phone: 229-589-2529
Email: coastalhomescapesllc@gmail.com

Information We Collect

To provide our home services, we collect the following personal information:

Identifiers and Contact Data: Your name, phone number, email address, and service address.
Financial Data: Credit and debit card information (processed securely by our third-party payment processor, Jobber).

How We Use Your Information

We use the information we collect to operate our business and provide you with high-quality service. This includes:

Providing Services and Communication: To send you quotes, schedule appointments, complete work, and send invoices.
Customer Support: To respond to your inquiries and provide support.
Transactional Purposes: To process payments for services rendered.
Legal Compliance: To comply with legal obligations, such as tax laws.

Sharing with Third Parties

We do not sell your personal information. We only share your data with trusted third parties that help us run our business. Our primary third-party partner is Jobber.

Jobber: Our client management platform. Jobber powers our website, handles our communications, manages our scheduling and invoicing, and processes your payments. Jobber provides business and client information security, website cookies data, and all other data handling for our online presence.

Service Provider Agreement: By using our services, you acknowledge that your data will be processed by Jobber under its own policies.

Jobber's Privacy Policy: https://www.getjobber.com/privacy-policy/

Text Message (SMS) Compliance

By providing your phone number and using our services, you agree to receive text messages from Coastal Homescapes, LLC through our client relations platform, Jobber.

Types of Messages: You will receive messages related to quoting, scheduling, service completion, and invoicing.

Message Frequency:

General updates are limited to no more than three (3) messages per week.
During an active service project (quoting, scheduling, completing, or invoicing a job), you may receive more than three messages per week as necessary.

Opt-Out Instructions: You can opt out of receiving text messages at any time by replying STOP to any message you receive. For help, reply HELP.

Data Rates: Message and data rates may apply depending on your mobile phone plan.

Consent: Consent to receive these messages is not a condition of purchasing our services.

Revocation: You may revoke your consent to receive messages at any time by replying STOP.

Data Security and Retention

Security: We use industry-standard security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We rely on our service provider, Jobber, to maintain appropriate security of client information.

Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy.

Tax Records: We are required to retain financial records for seven (7) years for tax purposes.

Inactive Accounts: After this period, or when you are no longer an active client, your information will be securely deleted or anonymized in accordance with our data retention schedule.

Your Privacy Rights

Depending on your state of residence (particularly for residents of California, Virginia, Colorado, and other states with comprehensive privacy laws), you may have certain rights regarding your personal information. These rights may include:

The right to know what personal information we have collected about you.
The right to request deletion of your personal information.
The right to correct inaccurate personal information.
The right to opt out of the sale or sharing of your personal information (Note: We do not sell your data).

To exercise any of these rights, please contact us at coastalhomescapesllc@gmail.com or call 229-589-2529.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with a new \"Effective Date\" at the top.

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Notice of Cancellation

Clients must provide a minimum of 72 hours’ notice before the scheduled job start time to cancel without penalty.

Late Cancellation Fee

If a client cancels with less than 72 hours’ notice, the following will apply:

A $50 cancellation fee will be charged
Any deposit paid (if required under our Invoice and Payment Terms) is forfeited.

Billing of Cancellation Fee

If a cancellation fee is incurred, a separate invoice will be issued to the client, or the card on file will be charged directly.

How to Cancel

To cancel a scheduled service, contact us at:

Phone: 229-589-2529

Unexpected Circumstances – Client Cancellation

We understand emergencies can happen. If a client experiences an unexpected circumstance that could hinder us from completing the work, please reach out to us as soon as possible to discuss the situation. We will work with you to find a fair solution.

Unexpected Circumstances – Company Cancellation

If Coastal Homescapes, LLC needs to cancel due to unexpected circumstances (e.g., weather, emergency, etc.) we will contact the client as soon as possible at the phone number provided to discuss rescheduling or other options.

Rescheduling Policy

If a client needs to reschedule rather than cancel:

72 hours’ notice is still required.
If rescheduling is requested with less than 72 hours’ notice, a $50 rescheduling fee will be billed separately.

Policy Changes

This Cancellation Policy is subject to change. The latest version will always be available on our website at:

https://coastalhomescapesllc.jobbersites.com

Contact

Coastal Homescapes, LLC

Phone: 229-589-2529

Email: coastalhomescapesllc@gmail.com

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